The Hidden Cost of Failed Online Payments
When legitimate payments fail, businesses lose more than a transaction.
A declined payment can end the purchase, damage trust, and permanently lose a customer. Across markets, research shows how large that commercial risk can become. These studies use different methodologies and time periods. They should not be added together. They also do not mean every decline is caused by phishing. ColorShield ID does not approve card transactions or override banks, issuers, or payment processors; it protects form authenticity before sensitive data is submitted.
European evidence
€60 BILLION
The estimated annual value of declined card-based e-commerce transactions across the European Economic Area and UK.
€15 BILLION
The portion associated with actionable decline codes, representing approximately 25% of the total declined value.
- Domestic transaction decline rate: 10%
- Cross-border transaction decline rate: 18%
Source: Tom Hay and Nick Saywell, 2024, Journal of Payments Strategy & Systems. ideas.repec.org/a/aza/jpss00/y2024v18i2p167-178.html
U.S. evidence
$157 BILLION
U.S. e-commerce sales estimated to be at risk from false declines in 2023.
$81 BILLION
The portion estimated to be permanently lost.
Source: PYMNTS Intelligence / Spreedly. pymnts.com/checkout-conversion/2025/47-percent-of-retailers-say-false-declines-impact-consumer-satisfaction/
Consumer impact
45%
of consumers surveyed said they would not retry after a single falsely declined payment.
42%
said they would never return to a business after a failed payment attempt.
Source: Checkout.com / Oxford Economics, 2023. checkout.com/newsroom/checkout-com-research-finds-us-businesses-lag-behind-in-payment-performance-losing-2-1-of-global-revenues-annually